Privacy Policy

1 Scope & Data Controller

This Privacy Policy applies to all personal data processed by ezii88 ("we", "us", "our") in connection with the operation of the online gaming platform at ezii88.net and all sub-pages, associated applications, and ancillary services provided thereunder.

ezii88 acts as the data controller in respect of personal data collected directly from registered players and website visitors. Where ezii88 engages third-party service providers to process data on its behalf (for example, a payment gateway processing an IDR bank transfer), those providers act as data processors under contractual obligations consistent with this Policy.

If you are a resident of Indonesia and have questions about how your personal data is handled, you may contact our Data Protection contact at the address set out in Section 14 of this Policy.

2 Data We Collect

The categories of personal data we collect depend on the nature of your interaction with the ezii88 platform. The table below sets out the primary data categories, together with the context in which each is collected.

We do not intentionally collect special-category personal data (such as health information, religious affiliation, or political opinions). If you voluntarily disclose such information in a support communication, we will handle it with heightened care and will not retain it beyond the period necessary to resolve your query.

3 Legal Basis for Processing

ezii88 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing your identity, contact, and financial data is necessary to perform our contract with you — that is, to operate your account, process deposits and withdrawals in IDR, settle bets, and deliver the Services you have registered to use.
• Legal obligation: We are required by applicable anti-money-laundering regulations, know-your-customer (KYC) obligations, and fraud-prevention frameworks to collect and retain certain identity and transaction data. We cannot waive this obligation, and your continued use of the platform is conditional on satisfying these requirements.
• Legitimate interests: We process Technical Data and Usage Data to maintain platform security, detect and prevent fraud, improve the player experience, and conduct internal analytics. These interests are balanced against your privacy rights; we will not rely on this basis where our interests are overridden by your fundamental rights.
• Consent: Where we send you promotional communications (bonus offers, game announcements, seasonal promotions tied to events such as Idul Fitri or the BRI Liga 1 season), we do so only on the basis of your freely given, informed consent. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

4 How We Use Your Data

ezii88 uses personal data collected from players for the following purposes:

• Account creation and management: To register your account, verify your identity and age (you must be at least 21), maintain your account balance in IDR, and communicate account-related updates to you.
• Payment processing: To facilitate deposits from and withdrawals to your nominated Indonesian bank account or e-wallet, to verify that payment instruments belong to you, and to comply with card-scheme rules for Visa and Mastercard transactions.
• Fraud prevention and security: To detect suspicious login patterns, flag unusual transaction activity, enforce our one-account-per-player policy, and prevent the exploitation of promotions or platform vulnerabilities.
• Responsible gaming compliance: To monitor betting patterns for signs of problem gambling behaviour, to enforce self-exclusion and deposit limit settings, and to flag accounts for manual review where our responsible gaming algorithms identify a potential concern.
• Customer support: To respond to your queries via live chat, email, or phone, to maintain a record of prior interactions so that support agents can assist you efficiently, and to improve our support processes based on aggregated feedback.
• Marketing communications: To send you promotional offers, bonus notifications, and relevant content about new games or sports-betting events — but only where you have given consent and have not subsequently opted out.
• Platform improvement: To analyse aggregated, anonymised usage patterns in order to identify underperforming features, prioritise development work, and improve the overall player experience.
• Legal compliance: To respond to lawful requests from regulatory or law enforcement authorities, to retain transaction records in accordance with applicable financial-crime legislation, and to defend or pursue legal claims where necessary.

We will not use your personal data for automated decision-making that produces legal or similarly significant effects on you without first notifying you and providing an opportunity to seek human review of that decision.

5 Data Sharing & Disclosure

ezii88 does not sell or rent your personal data to any third party. We disclose personal data to external parties only in the following limited circumstances:

• Payment service providers: We share financial data (bank account details, transaction amounts in IDR, player name) with our payment gateway partners and directly with Indonesian banks and e-wallet providers (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata, OVO, DANA, GoPay, ShopeePay, LinkAja) strictly to the extent necessary to process your transactions. These providers are bound by their own regulatory obligations and by contractual data-protection clauses with ezii88.
• KYC and identity verification services: To fulfil our age-verification and anti-money-laundering obligations, we share identity document images and personal details with licensed third-party KYC providers. These providers are contractually prohibited from using your data for any purpose other than identity verification on our behalf.
• Game content providers: When you play a game supplied by a third-party studio (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Pocket Games Soft), your account identifier and game session data are shared with that studio's servers to render and record the game outcome. Game providers do not receive your full identity or payment data.
• Fraud prevention and security partners: We share Technical Data (IP address, device fingerprint) with specialised fraud-detection service providers under strict data-processing agreements.
• Legal and regulatory authorities: We will disclose personal data to law enforcement, regulatory bodies, or courts in Indonesia or other relevant jurisdictions where we are legally compelled to do so by a valid order, warrant, or statutory obligation. Where permitted, we will notify you of such disclosure in advance.
• Corporate transactions: In the event of a merger, acquisition, or sale of substantially all of ezii88's assets, player data may be transferred to the acquiring entity. We will notify registered players via their registered email address prior to any such transfer and will ensure the acquiring entity commits to standards at least equivalent to this Privacy Policy.

6 Cookies & Tracking Technologies

The ezii88 platform uses cookies and similar tracking technologies to ensure core platform functionality, maintain your authenticated session, and understand how players interact with the site. The categories of cookies in use are described below.

• Strictly necessary cookies: These are essential for the platform to function. They maintain your login session, store your language and display preferences, and support security features such as CSRF protection. They cannot be disabled without breaking core platform functionality.
• Analytical cookies: We use anonymised analytical cookies to understand aggregate traffic patterns — which pages are visited most, where players drop off during registration, and how game categories are navigated. This data is used solely for internal platform improvement and is never linked to individual player identities.
• Functional cookies: These remember your preferences — such as your preferred deposit method, in-game display settings, and notification preferences — so that you do not have to reconfigure them on every visit.
• Marketing cookies: With your consent, we may use cookies to track which promotional banners or bonus offers you have viewed, so that we do not show you the same promotion repeatedly and can tailor future offers to your interests. You may disable these through your browser settings or by contacting support.

Most web browsers allow you to control cookie settings through their privacy or settings menus. Disabling strictly necessary cookies will impair your ability to log in and use the platform. Disabling other categories will not affect your ability to use core features but may reduce the personalisation of your experience.

7 Data Retention

ezii88 retains personal data for as long as necessary to fulfil the purpose for which it was collected, subject to the following minimum retention periods:

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where deletion is technically impractical in the short term (for example, in encrypted backup archives), the data is isolated from active processing until the scheduled backup rotation completes.

8 Security Measures

ezii88 implements a layered security architecture to protect personal data against unauthorised access, disclosure, alteration, or destruction. Our key technical and organisational measures include the following:

• Transport encryption: All data in transit between your device and our servers is protected by TLS 1.2 or higher. Our SSL certificate is maintained and renewed continuously; the padlock icon in your browser confirms an active encrypted connection.
• Data-at-rest encryption: Databases containing personal and financial data are encrypted at rest using AES-256. Encryption keys are stored separately from the data they protect and are rotated on a regular schedule.
• Access controls: Access to systems holding personal data is restricted to authorised personnel on a strict need-to-know basis, enforced via role-based access control (RBAC) and multi-factor authentication (MFA). All access events are logged for audit purposes.
• Network security: Production infrastructure is protected by firewalls, intrusion-detection systems (IDS), and regular vulnerability scanning. Critical systems are isolated in private network segments not accessible from the public internet.
• Penetration testing: ezii88 commissions independent security penetration tests on a regular basis. Critical findings are remediated on a priority basis before the next scheduled review.
• Incident response: In the event of a personal data breach that poses a risk to player rights, ezii88 will notify affected players and relevant supervisory authorities within the timeframes required by applicable law, and will take immediate steps to contain the breach and prevent recurrence.

9 Your Privacy Rights

As an ezii88 player, you have the following rights in relation to your personal data. You may exercise any of these rights by submitting a request to our support team using the contact details in Section 14. We will respond within 30 calendar days of receiving a valid request.

Please note that certain rights are subject to limitations where ezii88 is required to retain or process data to comply with a legal obligation (for example, the retention of KYC documents under anti-money-laundering regulations). Where we are unable to fulfil a request in full, we will explain the reasons in our response.

10 Minors

The ezii88 platform is strictly intended for adults aged 21 and over. We do not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been submitted by or on behalf of a person under 21, we will close the relevant account immediately and delete all associated personal data without delay, subject to any mandatory legal retention obligations.

If you are a parent or guardian and believe that a person under the age of 21 in your care has registered an account on ezii88 without your knowledge, please contact us immediately at the address in Section 14. We will investigate and respond within 72 hours of receiving your report.

11 Third-Party Links & Services

The ezii88 platform may contain links to third-party content or services — for example, links to game provider information pages or payment service documentation. These third-party sites are operated independently of ezii88 and have their own privacy policies, for which ezii88 accepts no responsibility.

We strongly encourage you to review the privacy policy of any third-party site you visit. The inclusion of a link on the ezii88 platform does not constitute an endorsement of that site's privacy practices or content.

12 International Data Transfers

Given the international nature of online gaming infrastructure, personal data processed by ezii88 may be transferred to, and stored on, servers located outside Indonesia. Such transfers occur, for example, when data is processed by our game-content providers (such as Pragmatic Play, Evolution Gaming, and NetEnt, whose server infrastructure spans multiple jurisdictions) or by our fraud-prevention partners.

Where personal data is transferred outside Indonesia, ezii88 ensures that appropriate safeguards are in place to protect your data to a standard at least equivalent to this Privacy Policy. Safeguards we rely on include contractual data-protection clauses in our agreements with all data processors, and restriction of transfers to processors operating in jurisdictions with recognised adequate data-protection frameworks.

13 Changes to This Policy

ezii88 may update this Privacy Policy from time to time to reflect changes in our data-processing practices, applicable law, or platform features. The "Last updated" date at the top of this page will be revised on each update. Where a change is material — for example, where we introduce a new category of data processing or a new data-sharing arrangement — we will notify registered players via their registered email address at least 14 calendar days before the change takes effect.

Your continued use of the ezii88 platform after the effective date of a revised Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree with a material change, you may close your account before the change takes effect by contacting support.

14 Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise a data-subject right, or wish to raise a complaint about how ezii88 has handled your personal data, please contact our support team. Our Indonesian-speaking agents are available 24 hours a day, 7 days a week.

We will acknowledge all privacy-related complaints within 5 business days and aim to resolve them fully within 30 calendar days. Where a complaint cannot be resolved to your satisfaction through our internal process, you may escalate the matter to the competent data-protection authority in the jurisdiction where ezii88 is licensed.